Customer Service

At Grand Rapids Public Utilities (GRPU), we're committed to providing reliable customer service for all of our electric, water, and wastewater customers. Whether you're starting new service, paying your bill, reporting an outage, or looking for assistance programs, our team is here to help.

Customer Service Hours
Monday – Friday | 8:30 a.m. – 4:30 p.m.

Phone: 218-326-7024
Email: info@grpuc.org

Explore the resources below to manage your utility account, make payments, find billing information, and learn about the services and programs available to GRPU customers.

Billing Information

The GRPUC meter readers read electric and water meters once a month, and statements are mailed out to the customer, according to cycle billing procedures. 

Payment Options

The GRPU Customer Portal is the fastest and most convenient way to manage your utility account. Through the portal, you can:

• Make secure online payments 24/7
• View current and past bills
• Enroll in paperless billing
• Set up AutoPay
• Manage your account information

If you prefer another payment method, we also accept:

• In-person payments at our office (cash, check, or money order)
• Payments through our drive-up drop box
• Payments by mail (please allow up to five business days for delivery and processing)