Service Line Warranties of America

Service Line Protection Available for Homeowners

Grand Rapids Public Utilities (GRPU) has partnered with Service Line Warranties of America (SLWA), a HomeServe company and leading provider of home repair solutions, to offer our eligible residential customers optional repair service plans. Helping to protect GRPU homeowners from the high costs of home emergency repairs is important to us. SLWA service plans include sewer line blockages or breaks, water service line leaks on their property, and in-home plumbing issues. Homeowners are often unaware they are responsible for these types of repair costs, which are often not covered by typical homeowners insurance. GRPU and SLWA have worked together to tailor the program to meet the needs of our customers. The marketing, customer service, and repairs using local, licensed, and approved contractors will be managed entirely by SLWA.

Why choose Service Line Warranties of America?

With everything you’re responsible for as a homeowner, an unexpected exterior water service, exterior sewer, or interior plumbing and drainage emergency isn’t something you should have to worry about. Now, eligible GRPU homeowners can choose SLWA to bring them valuable protection for lines on their property and inside their homes.

Since 2003, SLWA has provided eligible homeowners with solutions for the cost and inconvenience of home emergencies. SLWA, and its parent company HomeServe, has performed over 4.3 million repairs and earned a 4.8 out of 5 star rating from customers receiving service. SLWA is also accredited with an A+ rating from the Better Business Bureau.

When you choose an optional plan, you will protect yourself from costly repairs:

• No bills to pay for covered repairs up to the benefit amount

• 24/7 hotline with knowledgeable agents

• Professional, licensed technicians

• No deductible

• One-year guarantee on covered repairs

Exterior Water Service Line Coverage

 A leaking or broken exterior water service line can be expensive to repair or replace. Many homeowners aren’t aware that they own their water service line—and will have to pay for any repairs. The exterior water service line, from your property boundary or external wall of your well casing to the water service meter or main shut-off valve inside your home, is your responsibility. Exterior Water Service Line Coverage protects you, up to the benefit amount, from the covered expense of repairing or replacing your water service line.

Exterior Sewer/Septic Line Coverage

 If you suddenly notice raw sewage seeping into your yard from a break or blockage in your sewer or septic line, you’ll want to make sure you have a repair plan in place. Exterior Sewer/Septic Line Coverage protects you from the expense of a covered repair or replacement of your exterior sewer line from the external wall of your home up to your property boundary, or exterior septic line that takes wastewater away from the external wall of your home up to the point of connection to the septic tank on your property, up to the benefit amount.

Interior Plumbing and Drainage System Coverage

Plumbing and drainage emergencies can be messy and inconvenient. Common breakdowns range from blocked shower, sink or toilet drains to broken interior water pipes. Interior Plumbing and Drainage System Coverage protects you, up to the benefit amount, from the covered cost to repair or replace your interior plumbing and drainage lines.