Service Line Warranties of America

Service Line Protection Available for Homeowners

Grand Rapids Public Utilities has partnered with Service Line Warranties of America (SLWA) to offer protection for homeowners for external sanitary Sewer lines. The coverage is voluntary and available at affordable monthly or annual prices. This program is offered at no cost to the City, and no public funds are used to promote or administer the program.

The Grand Rapids Public Utilities (GRPU) operates and maintains the sanitary sewer collection system that serves all properties within the City and certain rural areas. The GRPU performs regular, routine preventative maintenance on its sanitary sewer lines to help ensure they remain in good working condition.

Property owners often don’t realize, however, that the sanitary sewer pipes located on their property are their responsibility. That means the property owner is responsible for clearing any blockages in that line. Many homes and businesses have lines that are decades old, and those lines won’t last forever. Many factors such as age, root intrusion, and weather contribute to the life expectancy of those pipes, and it’s important to GRPU to help homeowners find affordable protection for their own private aging infrastructure.

The SLWA Service Line Warranty Program protects against leaks and breaks due to normal wear and tear, age, ground shifting, and tree root intrusion. If a customer’s line is in need of repair, a simple call to the SLWA 24-hour hotline will dispatch a local, licensed contractor familiar with local code. The program provides up to $4,000 per incident for external sanitary sewer line repairs with an additional allowance for public sidewalk cutting. There are no annual or lifetime limits, service fees, or deductibles – just protection when you need it most!

“We are pleased to offer affordable protection for sanitary sewer lines to the residents of Grand Rapids,” said Tom Rusin, CEO of SLWA parent HomeServe USA. “Homeowners will have peace of mind with our first-class customer service experience featuring a 24/7 claim repair line and local, licensed contractors – keeping dollars in the local economy.”  SLWA has a longstanding track record of superior service. As the 2013 Winner of the Western Pennsylvania Better Business Bureau Torch Award for Marketplace Ethics, the company is committed to customer service, ethical marketing practices, and maintaining an A+ accredited rating with the Better Business Bureau.

For questions about this service or to enroll, please contact SLWA at 866-922-9006 or visit www.slwofa.com.

About Service Line Warranties of America

Service Line Warranties of America (SLWA) is part of HomeServe USA Corp (HomeServe), a leading provider of home repair solutions serving over 2.7 million customers across the US and Canada. Founded in 2003, SLWA is the trusted source of utility line protection programs endorsed by the National League of Cities. Together with HomeServe, SLWA is dedicated to supplying best-in-class repair plans and delivering superior customer service to consumers directly and through over 400 leading municipal, utility and association partners.