Public Utilities Customer Service

In 1996, the Grand Rapids Public Utilities Commission constructed a new service center building to house the Utilities’ business office and the Electric, Water Distribution, and Wastewater Collection Departments. The City of Grand Rapids leases a portion of the building that is used by the City’s Public Works Department. The combined service center facility has allowed the GRPUC and the City to combine certain functions, in order to provide better and more efficient services to their constituents.

For any billing or customer service inquiries, please contact us via email at info@grpuc.org or call 218-326-7024.

Coming Soon

Coming Soon!

New Utility Customer Service Portal

Your one-stop destination for managing all your utility needs!

Grand Rapids Public Utilities is thrilled to announce the launch of its brand-new Utility Customer Service Portal, designed with you, the customer, in mind. Managing your utility services has never been easier or more convenient.

Easy account management

  • 24/7 access
  • User friendly

Streamlined billing and payments

  • View bills
  • Multiple payment options
  • Set up auto-pay • Go paperless 

Payments will not process after August 28 for any scheduled payments or auto pay until your new online account is created. This may affect bill pay through your bank. Customers will not be able to make a one-time payment after August 28 until the new online portal goes live.

All online customers must create a new online account. All auto-pay customers must re-enroll.

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